By paying your booking fee you are agreeing to the following terms:

Booking fees

Booking in fees are non-refundable at all times.

Should you need to change your wedding date this will only be done at our discretion and only within reason. Dates will only be moved within 12 months of the original date, if our costs are higher this will be passed on to you. We will only move dates where we have availability to do so. If we do not have the date available that you wish to move to we will not refund your booking fee and you may still be liable to pay your balance as this will be seen as a cancellation (see rules below)

Balances

Balances are due at your final appointment this is usually 8-4 weeks before your wedding date. 4 weeks before is the latest date we expect your balance to be paid for  your wedding. Failure to pay your balance on-time will result in extra charges being applied to your booking. (10% of the outstanding balance per week) We also reserve the right to cancel your booking with us if we do not receive your balance on time. You will forfeit your booking fee and we will proceed legally to recover your balance.

If you have moved your wedding date we may request that your original balance is to be  paid on the original date. This is at our discretion.

Cancellations

Cancellation of your wedding within 20 weeks of your wedding date will require full & final payment. As per your booking sheet

Cancellation of your wedding 30-20 weeks before your wedding date will require ½ your balance to be paid. As per your booking sheet.

Cancellation from your booking date – 30 weeks before your wedding date will forfeit your booking fee only.

Any cancellations will ONLY be accepted In writing & signed by the bride or groom. Without a signed letter of cancellation we will continue with your booking and you will be liable as above. Only a signed letter cancels your booking.

Should you fail to adhere to this cancelation policy we will proceed legally to recover outstanding balances. With all costs being passed directly to you.

Alterations

Alterations to your booking sheets should be kept to a minimum.

We only need to know alterations numbers if it makes a difference of +/- 10% of the total.

If you wish to add a hire item or not use a hire item you have booked then we need to know immediately.

Otherwise we will catch up with all the smaller changes at your  final appointment.

Alteration/consultation charges: should you alter your order more than twice you will be charged an admin fee of £30 each time. Should you require more than 2 consultations/appointments you will be charged at £100 per consultation.  Should you require an on-site consultation at your venue (this will only be at our discretion) and will be charged for accordingly.

Reductions

You cannot reduce the value of your wedding order (as per your booking sheet) by any more than 10% from the point of you making your wedding booking with us.

You cannot lessen the value of your wedding order at all within 20 weeks of your wedding date.

Fresh Flowers

As fresh flowers are perishable and seasonal we reserve the right to substitute any flowers we cannot source or any we do not see fit to use. Us as the florists will make this decision and we will let you know in due course.

During hot weather please expect fresh flowers to perish quicker not being in water/moved around/held etc… will all take its toll.

Venues

We request that your venue is ready for us to arrive at the time we agree beforehand with them. If we have finished setting up  but cant complete some tasks because your venue is not fully ready (ie – still has not set up tables or still undressing from a previous wedding) we will wait to no longer than 20 minutes, after this we will ask the venue to complete. If we have to return to finish through no fault of our own you will be charged.

We will liaise with your wedding venue to check delivery & collection timings and extra access availability a few days before your wedding to ensure we have timings correct for the week.

If your venue doesn’t offer a “room turn around service” as part of your wedding booking with them  and we have to return to the venue to swap from wedding ceremony to wedding reception then you will be charged for this at £200. Please always confirm with your venue that this is completed by them.

During peak wedding season we can start the dressing of venues from 4am.

We will not be held responsible for your wedding not running on time.

Our business day must  run on time at all times to make sure all our wedding bookings  are completed on time.. If your wedding stops us doing this and staff members  have to left behind to complete  then you will be charged at £35 per hour. Per staff member.

If your venue requires the collection of your wedding between 23:00 – 05:00 then there will be an extra £100 collection charge to cover the extra staff costs to do this & their higher wages for doing so.

Final numbers

Your final numbers are required at your final appointment (which is usually 8-4 weeks before your wedding) these numbers are then final. There will be no further additions/reductions from your numbers or any further products.

If we arrive at your venue and you have higher numbers than you gave us we will not be held liable to deal with this. If we are able to fix this problem then all additional costs will need to be paid by you immediately

Fresh flowers: Additional items will be charged at x2 the original costs. This  will cover the extra travel & make up time

Venue dressing: Additional items will be charged at full price. Should we have to return to the shop to get extra things you will be liable to pay your delivery & collection charge too.

If we arrive at your venue and you have lower numbers than you gave us we will try and display extra items around the room. We will not issue refunds.

Hire Items

If any of our hire items are broken beyond repair before your wedding, we will always endeavour to replace or source a similar product. If for any reason we can not we will refund you immediately for the item. There will be no further compensation.

We ask that our hire items are treated with respect whilst at your wedding. Drinks should not be stood/balanced/placed on any hire items. We will not be held responsible for any accidents that occur because of guests/venues acting irresponsibly in regards to hire items. (climbing on them, rearranging letters, going behind backdrops, placing drinks on items, acting generally irresponsible and so forth…)

Should we require extra cleaning of  your hire items after your wedding you will be charged at £100.. This includes the deep cleaning/repainting of letters because there’s drinks spilled all over them & also washing/repairing backdrops if they have been spilt on.

All hire items remain the property of Mrs bouquets floristry & event styling, once we leave the premise you are responsible for them. If our items are damaged whilst at your wedding you are liable to pay for these damages/breakages. Regardless of who was at fault (venue/wedding party/3^rd party) . We will inform you immediately of those costs  and you will have 7 days to pay in full. If you do not pay the invoice we will seek to recover the monies owed by starting legal proceedings and you will be liable for our costs too.

We will always speak to the venue about miss use / broken hire items. Most venues have cctv which we will ask to view.

Dry Hire

Items which are hired from us on a dry hire basis must be returned on the date we have discussed. Failure to return items on time will result in a charge of £50 per day.

Failure to bring the correct number of items hired back will result in a charge of x5 the original hire price.

Failure to bring items such as chair covers / bows back clean will result in a charge of £30 for laundry costs.

Should we require extra cleaning of your hire items after your wedding you will be charged at £100.. This includes the deep cleaning/repainting of letters because there’s drinks spilled all over them & also washing/repairing backdrops if they have been spilt on.

Items which are not returned to us we will proceed legally to recover the full costs along with any charges we incur by doing this.

All hire items remain the property of Mrs bouquets floristry & event styling, once we leave the premise you are responsible for them. If our items are damaged whilst at your wedding you are liable to pay for these damages/breakages. Regardless of who was at fault (venue/wedding party/3^rd party) . We will inform you immediately of those costs  and you will have 7 days to pay in full. If you do not pay the invoice we will seek to recover the monies owed by starting legal proceedings and you will be liable for our costs too.

We will always speak to the venue about miss use / broken hire items. Most venues have cctv which we will ask to view.

Complaints

This contract is between us (Mrs bouquets floristry & event styling) and yourselves (the bride and groom) it shall be governed only by the courts of law in England. Any disputes will be resolved exclusively in the courts of England. We operate a complaints procedure. Complaints must be received within 24hrs of your wedding. . Your complaint should always be addressed to georgina@mrsbouquets.com

Legal Proceedings

Should we have to proceed legally to recover any monies from yourselves you will be liable to pay our costs of doing so. Including our solicitors’ fees, our time, our travel expenses and any court fees.

Should we loose revenue from a hire item because of damage caused at your wedding you will also be liable to pay this.